Overview
We want you to be completely satisfied with your purchase. If you’re not, we’re here to help. Our refund and return policy is valid for 30 days from the date of purchase. Unfortunately, if more than 30 days have passed, we are unable to offer a full refund or exchange.
To qualify for a return:
- Items must be unused, in original condition, and in the original packaging.
- A receipt or proof of purchase is required.
Please do not send your item back to the manufacturer.
Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (e.g. food, flowers, newspapers, magazines)
- Intimate or sanitary products
- Hazardous materials
- Flammable liquids or gases
- Gift cards
- Downloadable software
- Select health and personal care items
Partial Refunds
Partial refunds may be granted in the following cases:
- Books with visible signs of use
- Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records
- Items not in original condition, damaged, or missing parts not due to our error
- Items returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we’ll notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your original payment method within a few business days.
Late or Missing Refunds
If you haven’t received your refund:
- Recheck your bank account.
- Contact your credit card company—it may take time before the refund is officially posted.
- Contact your bank—processing times vary.
Still no refund? Reach out to us at quotequest365days@gmail.com
Sale Items
Only regular-priced items are eligible for refunds. Sale items are non-refundable.
Exchanges
We only replace items if they are defective or damaged. To request an exchange for the same item, email us at quotequest365days@gmail.com and send your item to:
Shop 229 2/F , World Wide Plaza, 19 Des Voeux RD Central
Gifts
If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return. Once received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift or was shipped to the gift giver, the refund will be issued to them.
Shipping Returns
To return your item, mail it to:
Shop 229 2/F , World Wide Plaza, 19 Des Voeux RD Central
- You are responsible for return shipping costs.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted.
- For high-value items, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items.
Shipping Policy
We ship worldwide, but some products may have international shipping restrictions.
Shipping and delivery estimates are based on:
- Item availability
- Selected shipping method
- Carrier timelines
Shipping rates are weight-based and rounded up to the nearest pound, in accordance with carrier policies.
Need Help?
For questions about refunds, returns, or exchanges, contact us at: quotequest365days@gmail.com